Devon & Cornwall Police are launching a new summer-long campaign this week to help reduce demand on their 101 non-emergency number.
The new campaign – whichever way you choose to contact us, #ItsPersonal, aims to educate visitors to the area about the different ways to contact the police and explain that every contact the
Force receives about a policing issue is answered by a member of the team, whether it’s online or by phone.
The launch will coincide with the May bank holiday and schools’ half term break, which often brings more people to Devon and Cornwall. This increase in visitors leads to a rise in calls to our 101 non-emergency number which can inevitably impact on waiting times.
By raising awareness of the personal response online contact options offer, it is hoped this will encourage people to consider using the online reporting options, leaving the phones free for people without internet access.
Anyone wishing to contact us with non-emergency queries or reports can easily access our many online methods– WebChat, Report Crime Online and Email 101.
WebChat – dc.police.uk/webchat
WebChat allows you to talk online directly with our contact centres – just the same as calling us. WebChat is available 24 hours a day, 7 days a week and can be used to ask questions, report non-urgent crime and receive updates on existing crime.
Report Crime Online – dc.police.uk/reportcrime
Report Crime Online is an easy way to report information to us or report an incident or crime. Simply record all the details on the online form then submit the form via our website. Our contact centre staff will receive the form, record the crime and provide you with a crime reference number.
Email 101 – firstname.lastname@example.org
Email 101 to ask us a question, tell us something or report non-urgent crime. Our email service is monitored daily, and our contact centre staff will respond as soon as possible.
Alternatively, our contact centre staff are available to answer your calls day or night should you still wish to call. We would recommend before calling the 101 Non-emergency number, you visit our website to check the current waiting times – dc.police.uk/contact
AskNED – dc.police.uk/AskNED
Devon & Cornwall Police also have the non-emergency directory – AskNED –dc.police.uk/AskNED which helps answer the most-commonly asked questions. The online service is simple, easy to use and provides you with the information you need. AskNED can be used to ask questions, check who to contact and find out who can help.
In an emergency, when life is threatened, people are injured, offenders are nearby or immediate action is required, always dial 999.
Please find attached the posters for the campaign. Please can we ask you to print and display these posters in your community. Thank you very much.
Message Sent By
Linzi Berryman (Police, Devon and Cornwall Alert Officer, Devon & Cornwall)