Lone Worker Policy

  1. Policy Statement

Where the conditions of service delivery or its associated tasks require staff to work alone, both the individual staff member and their Line Manager have a duty to assess and reduce the risks which lone working presents.

This policy should be read in conjunction with the Council’s Health & Safety policies.


  1. Purpose

This policy is designed to alert staff to the risks presented by lone working, to identify the responsibilities each person has in this situation, and to describe procedures which will minimise such risks. It is not intended to raise anxiety unnecessarily, but to give staff a framework for managing potentially risky situations.


  1. Scope

This policy applies to all staff and Councillors who may be working or acting alone, at any time, in any of the situations described in the definition below.

Volunteers would not normally be expected to work alone and so should be outside the scope of this policy


  1. Context

Some staff/Members work outside office hours and/or alone due to flexible working patterns and/or to undertake their job role or complete a task, attending evening meetings, or property inspections for example. The Council aims to support lone workers by:

  • a commitment to supporting staff, managers and Members both in establishing and maintaining safe working practices;
  • recognising and reducing risk;
  • a commitment to the provision of appropriate support for staff/Members;
  • a clear understanding of responsibilities;
  • the priority placed on the safety of the individual over property,
  • a commitment to providing appropriate safety training for staff,
  • ensuring equipment will be made available as appropriate.


  1. Definition

Within this document, ‘lone working’ refers to situations where staff/Members in the course of their duties work alone or are physically isolated from colleagues and without access to immediate assistance. This last situation may also arise where there are other staff in the building or place of work, but the nature of the building itself may essentially create isolated areas.


  1. Security of buildings

Line Managers and their employees must ensure that:

  • All appropriate steps are taken to control access to the building and that emergency exits are accessible.
  • Alarm systems are tested regularly – both fire and intruder.
  • When working alone they are familiar with exits and alarms.
  • There is access to a telephone and first aid kit.
  • If there is any indication that the building has been broken into, they call for assistance before entering.


  1. Personal safety

7.1. Staff should avoid working alone if not necessary and where possible the final two people should leave together.

7.2. Staff must not assume that having a mobile phone and a back‐up plan is a sufficient safeguard in itself. The first priority is to plan for a reduction of risk.

7.3. Staff should take all reasonable precautions to ensure their own safety, as they would in any other circumstances.

7.4. Before working alone, an assessment of the risks involved should be made in conjunction with the Line Manager and in accordance with the appropriate risk assessments.

7.6. Staff must inform their Line Manager or other identified person when they will be working alone, giving accurate details of their location and following an agreed plan to inform that person when the task is completed. This includes occasions when a staff member expects to go home following an external commitment rather than returning to their base.

7.7. If a member of staff does not report in as expected an agreed plan should be put into operation, initially to check on the situation and then to respond as appropriate using emergency contact information if necessary.

7.8. Arrangements for contacts and response should be tailored to the needs and nature of the team taking into account the identified risks

7.9. All reasonable measures in place to reduce those risks.

7.10. Where members of staff work alone for extended periods and/or on a regular basis, managers must make provision for regular contact, both to monitor the situation and to counter the effects of working in isolation.

7.11. Staff working away from the office should ensure that they have access to a mobile phone at all times, whether Council or personal.


  1. Assessment of risk

8.1 In drawing up and recording an assessment of risk the following issues should be considered, as appropriate to the circumstances:

  • The environment – location, security, access.
  • The context – nature of the task, any special circumstances.
  • The individuals concerned – indicators of potential or actual risk.
  • History – any previous incidents in similar situations.
  • Any other special circumstances.

8.2 All available information should be taken into account and checked or updated is necessary. Where there is any reasonable doubt about the safety of a lone worker in a given situation, consideration should be given to sending a second worker or making other arrangements to complete the task.


  1. Practice Guidance – Personal Safety

‘Reasonable precautions’ might include:

  • checking directions for the destination;
  • ensuring your car is road‐worthy;
  • ensuring someone knows where you are when not at your normal place of work;
  • where tasking involves remote or isolated locations suitable mobile phones are to be carried;
  • avoiding where possible poorly lit or deserted areas;
  • taking care when entering or leaving empty buildings, especially at night;

ensuring that items such as laptops or mobile phones are carried discreetly.


  1. Monitoring and Review

Any member of staff with a concern regarding lone working issues should ensure that it is discussed with their manager or with Council.


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