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Latest Covid updates – 18/2/21

Latest Covid Updates

The Citizens in Policing Team are now welcoming nominations for the annual Devon and Cornwall Police Volunteer Awards 2021.

There are a few awards that are open for external nominations and we wanted to make you aware to give you an opportunity to nominate or pass this information on to partner organisations and charities.

Police & Crime Commissioner’s Award for Community Spirit (Team/Group Award)

This award is open to a group or team that have contributed towards improved quality of life, community safety, supported community activity with positive results.  This could include a team or group who are not directly connected to or supported by the police, who demonstrate an outstanding ability to galvanise activity in support of a variety of local causes.  This could include:

·         A team that has improved community resilience; or

·         A team that has improved communication and connectivity in the local community

·         demonstrated a significant and sustained contribution to their community

·         provided a service and meeting a need for people living in the local community;

Community Accreditation Scheme Award (External)

This Award is for an organization and individuals who are accredited through the Community Accreditation Scheme and:

  • Significantly contributed towards making their local community safer through joint initiatives, operations or day to day working
  • Have been innovative in working in partnership, through CSAS, to safeguard vulnerable individuals
  • The organization leadership has actively promoted CSAS and the benefit to local community safety

Employer Supported Policing Award (External)

This award is open to organisations that support their employees to volunteer in policing. The award recognises the contribution of employers.
  • The employer must be within Devon and Cornwall policing area
  • The employer must be able to evidence the release of employees from their core, paid, role in support of the mission and objectives of Devon and Cornwall Police

The employer actively promotes their Special Leave policy in their organization.

Nomnations can be submitted via the link below until Sunday 21st March.

Devon & Cornwall Police Volunteer Awards 2021



Support from Red Cross

We are Charlet Treloar and Anne Rowe and we are working for British Red Cross as Community Connectors for the Camborne Pool and Redruth areas.

If any of your service users/ client/patients are feeling lonely, isolated, lacking in motivation to get moving or would like to try new avenues to help them feel more connected within their community, then we can help. We are currently supporting them by telephone /Zoom contact until we can return to our normal working pattern of face to face support

During the Covid 19 epidemic and current lockdown we are happy to take referrals out of the above areas.

Please refer to: mobile no 07912080912 mobile no 07844334623.

Please find attached the referral form. There is no waiting list and we have capacity to support and we endeavour to make contact within 48 hours on working days of Monday-Friday



Powerhouse – new project for young people from Citizens Advice Cornwall

Please see attached posters and referral form.

My name is Kremena Whiting and I am the adviser for the Powerhouse Project, run by Citizens Advice Cornwall.

Our Project will work with young people who are not in education, employment or training, or young people leaving care to raise awareness about the importance of being in control of their energy use and energy spending.

The Powerhouse project will initially run over two years and our aim is to work with our clients to build their home energy management skills. We will provide energy saving advice, help with choosing the best tariff for them and arranging access to benefits that can help with paying their fuel bills.

Wherever possible, we will also advise about and arrange access to grants for insulation and heating improvements that our clients may be eligible for.

In addition, we are looking to appoint 10 Energy Champions – young people who are interested in responsible energy use and tackling climate change, who are willing to work with their peers to extend the impact of our project beyond its initial term.

We have selected this particular group to focus on because we believe that they have a significant need for the skills we are promoting. Working with such a young client base will hopefully mean that we are able to intervene before our clients’ issues have become chronic or ingrained. Our aim is to prevent fuel poverty, rather than having to deal with the consequences of it.

We will run group workshops (4-5 per group) and 1:1 sessions, whichever is more convenient. We will tailor our sessions to match the needs of our audience and can provide them face-to-face (subject to the COVID restrictions being lifted), online – using Microsoft Teams, over-the-phone or via any other method you might propose – we are completely flexible.

We believe that the skills, knowledge and opportunities which our project can deliver to your clients can be of great practical benefit to them.

Please let me know if you are interested in our services and if you would like me to organise a Teams meeting, where we can discuss your clients’ needs and what we can offer in more detail.

Kremena Whiting
Powerhouse Project Adviser
Citizens Advice Cornwall

Mobile: 07762824211



The Government has announced that it is extending the number of residents advised to shield during the pandemic by an extra 1.7 million people.  In Cornwall, this has meant we are seeing more than 4,300 residents added to the list.  As well as being asked to shield, they will also now be invited for the vaccine more quickly.

These individuals have been identified by using a combination of risk factors based on medical records, including health and personal factors, such as age, ethnicity, BMI and deprivation levels, as well as certain medical conditions and treatments, to assess whether somebody may be more vulnerable than was previously understood.

Those newly identified by their doctors or consultants will now be advised to stay at home as much as possible except to go outdoors for exercise or to attend health appointments in the same way as people who have been shielding throughout the current lockdown.

Cornwall Council is working with partners in the health and voluntary sector to continue to support all clinically extremely vulnerable residents in accessing food, essential supplies and wellbeing advice during the lockdown.

All clinically extremely vulnerable residents, including the new additions to the list, have now been advised to stay at home until March 31.

They have been asked to work from home if possible and if they cannot work from home, they should not attend work. They may be eligible for Statutory Sick Pay, Employment and Support Allowance, Universal Credit or the Coronavirus Job Retention Scheme during the lockdown.

Those shielding are also asked to avoid all non-essential travel – they should continue to travel to hospital and GP appointments unless told otherwise by their doctor. They are strongly advised not to go to any shops or to pharmacies.

Those in the clinically extremely vulnerable group are eligible for free medicines delivery from community pharmacies during this period if friends and family are not able to collect prescriptions or medicines on their behalf. Prescriptions should continue to be ordered from the GP as normal, either electronically or via telephone.

Supermarkets are continuing to provide priority delivery slots to vulnerable individuals and if residents need help getting online, for example to register for an online supermarket account, they can ring Cornwall Council’s support line for those who are clinically extremely vulnerable on 0300 1233334 or contact Volunteer Cornwall.

Volunteer Cornwall can also help collect and deliver food shopping and medical prescriptions, as well as provide befriending support and volunteers who can help with other low level needs.

Emergency food support is available at foodbanks throughout Cornwall. An interactive Help with Food map has been created in partnership with community organisations and is online at Let’s Talk Cornwall

Health services remain available and residents with a complex need or medical question should contact their GP or health consultant.

Anyone who may be worried about their own or someone else’s mental health can contact 0800 038 5300 for help and support.

Here is the updated guidance for those who are clinically extremely vulnerable to COVID-19.


Important links

All coronavirus related enquiries or issues to our dedicated email address This email address is monitored throughout normal business hours.

For vaccine questions, please email, or visit the website COVID-19 vaccine information – NHS Kernow CCG – NHS Kernow CCG

Anyone who needs help can request a volunteer by ringing 01872 266988 or emailing

Find out more about the support available for businesses here: Business Rate Support Council Tax Support and Growth Hub.

Grants for Carers

Click here



Covid Winter Grant

We are pleased to announce that Cornwall Council has secured a government grant to provide additional financial and practical help to our residents who are facing financial hardship due to the impact of the pandemic.

The Covid Winter Grant can be used to provide financial help to any households we are working with who are facing financial hardship and who would benefit from this support.

The fund is £1.8 million from central government and 80% of the cash will go towards families with children while the remaining money will go to other households struggling because of the pandemic.  £50,000 has been allocated to adult informal carers.

Over £650,000 of this funding has already been allocated towards funding Free School Meals provision during the Christmas holiday period and February Half Term.

The conditions of the grant specify that financial help can be given in the following areas:
1.      Food
2.      Energy and water bills for household purposes (including drinking, washing, cooking, central heating, and sanitary purposes) and sewerage.
3.      Other essentials (including sanitary products, warm clothing, soap, blankets, boiler service/repair, purchase of equipment including fridges, freezers, ovens, etc.)

All grants must be allocated by the end of March.

How to apply for the Covid Winter Grant:
For help with food and other essential household items email or visit our website:
For the Covid Winter Grant for adult informal carers please use the link below:

Information Classification: CONTROLLED

For items relating to home heating such as fuel bills or breakdown in heating equipment such as oil tanks or boiler repair please contact Community Energy Plus by emailing or phoning 0800 954 1956.

Please see link below following Let’s Talk Cornwall ‘Help with Food’ where we have recently improved the map:



A unique opportunity to influence the future carers support service in Cornwall that will start in July 2021

The tender for the new services that will support carers has now been published and we need your help to evaluate it. We are asking the interested providers to deliver a presentation on 26 and 29 March to explain their approach to the service and the additional social value they would bring to Cornwall.

We would like to ask for three current adult carers who would like to participate in the evaluation process by attending the presentations sessions on 26 and 29 March. A short training will be provided. All the sessions will be delivered online via Microsoft Teams.

We are looking for:

  1. One working age carer
  2. One carer who looks after a person over 65 years old
  3. One carer who looks after a person with hidden disabilities for example poor mental health, learning disabilities, complex needs and/or autism

If you would like to get involved, please let me know by emailing

Thank you,




Bitcoin SCAM

We’re warning the public to be vigilant of unsolicited emails promoting cryptocurrency (Bitcoin) investment opportunities. We’ve received over 750 reports this week about Bitcoin-related phishing emails that use fake celebrity endorsements to try and lure victims into investment scams. The links in the emails lead to fraudulent websites that are designed to steal your money, as well as personal and financial information.

How you can protect yourself:

  • Investment opportunities: Don’t be rushed into making an investment. Remember, legitimate organisations will never pressure you into making a transaction on the spot.
  • Seek advice first: Speak with a trusted friend or family members, and seek independent professional advice before making significant financial decisions.
  • FCA register: Use the Financial Conduct Authority’s (FCA) register to check if the company is regulated by the FCA. If you deal with a firm (or individual) that isn’t regulated, you may not be covered by the Financial Ombudsman Service (FOS) if things go wrong and you lose your money.
  • For more information about how to invest safely, please visit:
  • Report suspicious emails: If you have received an email which you’re not quite sure about, you can report it to the Suspicious Email Reporting Service by forwarding the email to –

To see examples of the Bitcoin-related phishing emails that have been reported to us, follow Action Fraud on Twitter or Facebook.




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